MICA remains committed to creating an inclusive environment that values and respects the diverse talents, skills, and backgrounds of everyone. We celebrate both our differences and our similarities as we focus on service to our members and foster shared opportunities in furtherance of MICA's mission.
MICA features a challenging and professional work environment characterized by open communication, business casual working attire and flexible work schedules. We always welcome inquiries regarding employment opportunities with the company.
We offer a competitive compensation package and a comprehensive benefits program that supplements our pro-active employee focus. We also support professional growth opportunities to ensure employees are equipped with the knowledge, skills and abilities to provide exemplary client service.
Role Overview
Based in Phoenix, Arizona, the VP of Underwriting provides the leadership necessary to ensure the overall operation of the Underwriting Department. The Vice President is responsible for promoting a desired book of business by recommending and maintaining appropriate underwriting standards, managing client and broker relationships, and providing technical support to attract and retain business. The Vice President will ensure the appropriate staff, skills and capabilities are in place to ensure effective, consistent, and efficient underwriting operations and is responsible for developing underwriting personnel. Oversees customer service functions and ensures that the quality of service to all customers meets or exceeds MICA’s standards.
Additionally, as a member of the leadership team, the Vice President works to ensure the organization achieves its strategic direction, i.e., implementing team goals, supporting the company’s strategies, exemplifying MICA’s core values, etc. The VP is responsible for related goal setting, planning, problem-solving, leading, and fostering interdepartmental communication and collaboration.
Responsibilities
Executive Leadership
- Leads and manages underwriting operations that are consistent with MICA’s strategic initiatives, core values, and business philosophies.
- Acts as a strategic partner on the leadership team and collaborates with team members to develop Strategic Plans for the organization.
- Works with leadership team members to execute tactical plans aligned with strategic objectives, budgets, and timelines.
- Ensure key execution targets are met and lead teams to develop sophisticated solutions to challenges along the way.
- Making recommendations and/or reporting to the Board and Board Committee(s) on various matters, including to underwriting decisions, rate analyses, and business development
- Represent MICA with policyholder members and business
- Be an engaged ambassador of MICA and build strong relationships at all levels, internally and
- Works closely with the CEO and COO to define underwriting strategy and recommend business plans that will generate profitable, sustainable business in current and future markets.
- Attend MICA Board meetings as requested by CEO and make appropriate presentations or recommendations for action.
- Acts as a voting member of the Underwriting Management Review Committee and supports the Committee Chair in fulfilling its charter.
Management
- Ensures appropriate staff, skills and capabilities are in
- Develop and manage underwriting revenue and expense
- Identify, design, and implement processes to improve policyholder satisfaction, quality, efficiency, and productivity.
- Works closely with IT to ensure operating systems are effective and Spearheads system improvement initiatives for underwriting and customer service. Influences billing system initiatives.
- Helps ensure rate adequacy, pricing practices, and regulatory compliance in each jurisdiction. Oversees the development and use of various pricing models for complex or large Works closely with third-party actuaries.
- Develops and enhances policy forms, including operational
- Develops underwriting rules and assures appropriate application
- Demonstrate/model the company’s organizational philosophy and Code of Conduct
- Encourage successful team development by actively involving team members in planning, decision- making and solving team conflicts.
- Act as company representative for state regulators and ratings. Responsible for rate, rule, and form filings with regulators.
- Review and negotiate contracts, including broker contracts, and ensure compliance with terms and conditions.
- Demonstrate advanced knowledge of the various healthcare product
- Maintain and foster relationships with MICA appointed brokers and direct
Engagement:
- Attend and engage in MPL and other member organizations as well as participate in community events as a MICA leader.
- Engage in various industry meetings, actively representing MICA and providing leadership to various initiatives as appropriate.
- Monitors and analyzes competitor landscape, market trends, and regulatory
- Proactively develops and implements underwriting strategies accordingly.
- Make presentations stating the case for support, engagement, or objectives of MICA, articulating the underwriting strategy and outcomes to various constituencies.
- Manage and cultivate existing relationships with strategic stakeholders, including our actuaries, trade associations, regulatory authorities, and reinsurance partners.
Requirements
- Undergraduate and/or advanced degree in business or a related field strongly
- CPCU and/or RPLU designation
- Ten (10) or more years of progressively responsible experience managing Underwriting.
- Experience working effectively with a board of trustees or
- In-depth understanding of the industry, including insurance operations, preferably MPL, regulatory requirements, risk management, and compliance.
- Demonstrated strategic leadership ability, executive skills, and process
- Strong business development oversight skills
- Excellent presentation and communication skills
- Strong analytical, organizational, and process skills
- Strong decision-making and critical-thinking skills’
Role Overview
The Claims Manager leads a team of Claim Representatives and, as necessary, Third-Party Administrators (TPAs). The Claims Manager mentors his or her teammates, evaluates their work, and takes corrective action in concert with the HR Department when appropriate.
Responsibilities
Executive Leadership
- In the interest of cybersecurity, the Claims Manager is responsible for being cautious and vigilant when opening emails, attachments etc. on MICA’s equipment, and smartphones that are connected to MICA’s email systems. Likewise, it is the Claims Manager’s responsibility to complete cybersecurity training modules that are periodically distributed by MICA’s IT department.
- Participate in hiring and training new Claim Representatives.
- Lead and coach a team of Claim Representatives.
- Assist the VP of Claims and Claims Directors in administering department guidelines, achieving department goals, and setting budgets.
- Foster a high level of cooperation and productivity from members of the claim team.
- Conduct timely, objective performance evaluations of teammates that outline their positive contributions and identify areas of improvement.
- Ensure compliance with 9/1, telecommuting, and vacation/ leave policies.
- Review and set up first notices.
- Review and document active claim files at 90 days
- Perform 180-day suit reviews and document same.
- Set appropriate, timely reserves.
- Provide guidance on: coverage issues; file workup,
documentation and closings; reporting to management and reinsurers; defense strategy; claim value; negotiations; lien protection; and Medicare requirements. - Extend settlement authority after proper review and seek additional authority as indicated.
- Conduct team meetings for coaching purposes.
- Monitor TPA work product and provide guidance as necessary.
- Directly handle claim files as needed by the Department.
- Meet periodically with fellow Managers to discuss defense counsel assignments and performance, selection of cases for department meetings, and other supervisory issues.
- Ensure compliance with MICA’s Code of Conduct.
Minimum Requirements
- 3 years of professional liability claims experience with MICA or another qualified carrier.
- Excellent oral and written communication skills.
- Excellent organizational and time management skills.
- Must have a valid driver’s license and must be able to meet MICA’s insurability requirements.
- Bachelor’s degree preferred.
- Ability to keep sensitive information confidential.
- 15% travel required.
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts
- Basic Employee Life Insurance - paid 100% by MICA
- Optional Life Insurance
- Personal Accident Insurance
- Short- and Long-term Disability
- Self-directed 401(k) with a generous company matching program
- Defined benefit retirement plan
- Paid vacations and holidays
- Tuition Reimbursement for approved educational courses
- Employee Assistance Program
- Relocation Assistance for certain positions
- Insurance coverage is offered for employees, family members, and partners.
Bring your talents to MICA. We recognize that the best-qualified individuals, contributing their ideas and expertise, will enable us to continue our successful support of the healthcare community.
Disclaimer: The benefits identified herein and the eligibility of employees, family members, and partners are governed by the applicable plans. The company, in its sole discretion, and in accordance with applicable law, reserves the right to change and/or delete any or all of the above-listed benefits at any time.
This link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine-readable files are formatted to allow researchers, regulators, and application developers to access and analyze data more easily.
NOTE to employment agencies and search firms: Please do not forward resumes to this website. Your company's literature may be sent to MICA at the following address. MICA will not be responsible for any fees arising from the use of resumes received through this site.
Note to applicants and employment agencies: General letters of intent without a detailed resume will not be considered. MICA will also not consider unsolicited letters of intent with or without resumes.
MICA is an Equal Opportunity Employer.